Haventech Tier Services - ALL INCLUSIVE!

While other management technology firms bill separately for various services we can provide a monthly charge that would include any of these services as we become part of your technology extension.

Tier 1 Services
· Asset Management of End User Devices / Printers
· Labeling / Scanning of Equipment
· Relocation of End User Equipment
· Equipment Disposal (Plus Disposal Fee)
· PC peripherals (Mouse, keyboard, monitor)
· Printers (toner replacement, paper jam)
· A/V – Projector and speaker setup

Tier 2 Services 
· Office software / Email support
· Client software support
· Windows and Mac OS support
· Mobile device support
· Basic network support – Connecting PCs and devices to LAN and Wireless LAN
· PC, Mac and VoIP Phone setups
· User and group add/change/remove

Tier 3 Services 
· PC Image or provisioning package configuration
· File share or permissions configuration
· Vendor coordination on support issues – PCs, printers, phones, backups
· Basic server administration – IIS Resets, Service restarts, DNS changes, disk space cleanup
· Physical network administration – Port, cable, device connectivity troubleshooting
· Monitoring tool administration
· Anti-Virus or security portal administration
· Virus outbreak remediation, phishing email troubleshooting and remediation
· Office 365 administration with PowerShell
· Physical server installation and hardware maintenance
· File/folder backup and restores

Tier 4 Services
· Basic Network Administration – switch installation with default VLAN configuration, Wireless Access Point configuration
· Basic Firewall Installation, Administration and Support (No VPN)
· PowerShell scripting
· Advanced server administration – VM builds, role and feature installations, software installations, DNS/DHCP configuration, Group
Policy, SSL Certificates, RDS,
· Advanced PC administration – Group Policy
· Backup/Restore software installation and configuration
· Azure – Server/network build and configuration

 Tier 6 Services
· Network (LAN/WAN/Wireless) Design, Implementation, migration, support
· Hyper-V and VMWare design, implementation, migration, support
· Office 365 design, implementation, migration, support
· Azure IaaS design, implementation, migration, support
· Small Business phone system design, implementation, migration
· End User Training (1:1)

Tier 6 Services
· Technical Training (1:1)
· Consulting, Design and Architecture (Advanced)
· Advanced Hyper-V Design, Implementation and Support
· Advanced UC / Collaboration Design, Implementation and Support
· Advanced System Center Consulting, Design, and Architecture
· Advanced Identity Consulting, Design, and Architecture
· Advanced Azure IaaS Consulting, Design, and Architecture

Tier 7 Services
· End User Training (Group)
· Consulting, Design and Architecture (Complex)
· Complex Network (LAN/WAN/Wireless) Consulting, Design/Architecture
· Complex BC/DR Consulting, Design, and Architecture

Tier 8 Services
· Technical Training (Small Group)
· Technical Interviewing
· Business Transformation Consulting